We're committed to ensuring your device stays fixed. If you're experiencing issues, we're here to help.
Here at iFix, we use only the best parts and our staff go through intensive training to eradicate as many issues as is humanly possible and we offer our full warranty for complete peace of mind.
We would like to apologise if you have had a problem during your warranty term with one of our repairs. Let's get this sorted for you as soon as possible.
Even though we source the very best parts that are available, in very obscure cases we do experience a very small failure rate on parts that we fit.
Note: The warranty does not cover any accidental or intentional damage to the part fitted by us.
This service means you can return the phone to us within the warranty period and once the fault has been confirmed by one of our technicians we will get the faulty part replaced for you free of charge.
Book Instore RepairAll of our phones go through an intensive 20 point check-in and check-out testing process so any problems are usually caught by one of our technicians.
All issues must be communicated to the store where the repair was completed within 24 Hours either by phone or email. Unfortunately, if not reported within this timeframe, we cannot be held responsible and any other problems will be treated as a new issue.
Book Instore RepairIf you believe you were not treated fairly in-store, or that we have not honoured the terms of our warranty, or for any other reason you are unhappy, please email us directly:
One of our customer service agents will be back to you within 24 working hours.
